UGC-NET Applications Stalled as Live Photo Upload Glitch Hits Hundreds of Aspirants

Hundreds of candidates appearing for the University Grants Commission National Eligibility Test (UGC-NET) are facing major technical disruptions on the online registration portal. The issue stems from the mandatory real-time photo capture feature introduced by the National Testing Agency (NTA), which has left many applicants unable to finalize and submit their application forms.

According to affected candidates, attempts to capture live images via webcams or mobile camera interfaces frequently trigger system errors or freeze during the upload process. With the registration deadline drawing close, concerns are growing among aspirants trying to complete their submissions on time.

Core Technical Hurdles

The NTA introduced the live image capture requirement to strengthen verification protocols and prevent impersonation during examinations. Under this rule, candidates must capture an image directly through their device’s camera during the application process.

Applicants have reported several recurring issues:

• Camera permissions fail to initiate a live preview feed, resulting in a blank or black display window.
• Clicking the shutter button triggers server timeout notices or mismatch error prompts.
• Candidates applying from rural centers or cybercafés encounter frequent session logouts due to browser compatibility issues and unstable internet connectivity.

Recommended Troubleshooting Steps

Technical advisors recommend the following measures to resolve capture errors:

1. Verify Browser Updates and Permissions: Access the portal via updated versions of Google Chrome or Microsoft Edge. Check browser site settings to ensure camera access and pop-up permissions are explicitly granted.
2. Clear Cache or Use Private Browsing: Clear browser cache and stored cookies before logging in, or complete the registration using an Incognito or Private Browsing window.
3. Lighting and Framing Setup: Position the camera in a well-lit room facing a direct light source. Maintain a plain, neutral background, and ensure the face is clearly visible without spectacles, caps, or face coverings.
4. Switch Hardware: If errors persist on a desktop or laptop webcam, attempt logging in through a mobile browser on a smartphone with a reliable front camera.

Demands for Deadline Extension

Candidates have approached the testing agency via official helpdesks and social platforms, requesting prompt server maintenance and an extension of the application deadline. The NTA has advised affected candidates facing persistent glitches to take a screenshot of the error screen and share it alongside their application number via its official helpline (011-40759000) or email support (ugcnet@nta.ac.in).